Returns Policy

Thank you for your purchase. Here are some infomation about our returns policy. If you have to return an item please get in touch with the customer services team and they will be more than happy to assist.

P: 021535007 | 09 2152235
E: info@winch.co.nz
M: PO Box 47515, Ponsonby, Auckland

 

WHAT can be returned?
Items can only be returned if they are faulty on arrival, or if the product does not match the description. 

WHEN do items need to be returned by?
7 working days from date of arrival.

WHERE do items need to be returned to?
Items will need to be returned to our warehouse in Auckland. The address will be given once we have approved the return and a return notice issued for the goods. 

HOW do customers return items?
Get in contact with our customer services team and they will run you through the steps. We will issue you with a return notice number.

SHIPPING for returns?
If the items is faulty on arrival or does not match what was advertised we will cover the return freight back to our warehouse. Freight for warranty returns/repairs are covered by the customer.

CREDIT for returns?
A credit will be issued which can be used on another items unless arranged otherwise.

Packing materials?
Items need to be retuned in the original packaging.

Can I cancel my order once it has been shipped?
Orders which are shipped cannot be cancelled. There is also a no cancellation policy on all special order parts unless arranged otherwise.